FAQ with the Nodo team

GENERAL

we are based in queensland with eight beautiful locations across brisbane - newstead, camp hill, southbank, hawthorne, brisbane city, everton park, westfield carindale & west village. we currently have a pop-up located at westfield chermside that stock our freshly baked, gluten free donuts and pantry range.

Across the cafe locations we are open 7 days a week. For all current trading hours - including public holiday trading please click here

Yes we do take bookings at our table service locations (Newstead & Hawthorne). Simply make a booking here 😊

I've tried calling your store and can't get in touch with anyone?

Our stores can get very busy and loud, so sometimes it's very hard for the team to get to the phone. We recommend you email us at hello@nodo.com.au for the fastest response. 

Do you sell gift cards?

Yes we do! Nodo gift cards (aka yummy money) are available in every store and online! If you want to avoid postage delays with an instant e-giftcard.

PRE-ORDERS

If you have ordered items for Local Delivery they will be delivered between the hours of 8am-3pm on your selected day, you will be sent a text when they arrive as part of our contactless delivery service.

No, we do not provide an immediate delivery service. However, you can pre-order ahead on the Nodo App and we will send you a notification once your order is ready, allowing you to skip the line and seamlessly pick-up.

NODO AT HOME

We are able to ship any of our items from our SHOP Australia wide. If you were after any of our freshly baked items we currently offer Local Delivery (within a 5km radius of Brisbane) or for Pick Up across our nine locations in Brisbane. You can Pre-order items here.

If you have ordered items from our SHOP your tracking number will be sent to you via email after your order has been booked and dispatched so that you can track it. We use Sendle and Australia Post and post orders everyday. You should allow 3-5 working days for delivery once your tracking number has been sent to you - but this can vary depending on where you live. 

OUR MENU

Yes!! Everything we make in our kitchen is proudly made with 100% gluten free ingredients. We take a lot of care when selecting products to use in our production kitchen to ensure that you can dine with peace of mind. This also means we are coeliac friendly.

Yes!! We have quite a big variety of dairy free and vegan friendly options of donuts, baked goods and across our cafe menu for you to enjoy. Click here to have a look at our menus.

No. A majority of our items do contain nuts therefore traces of these may occur across all our products. If you have allergies to nuts we recommend that you don’t consume sadly.

All our sweet items do contain some form of sugar. We use a variety of sweeteners across our products such as raw, refined and unrefined sugar.

OUR FLOUR

All our items are based on our signature gluten free nodo blend that we proudly blend ourselves. Our flour is made from a blend of brown rice flour, white rice flour and potato starch and is also available to purchase via our nodo pantry in-store and online online shop.