FAQ with the Nodo team

Nodo FAQs (Isolated)
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🌟 Nodo FAQs

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GENERAL
📍 Where are you located?

We’re proudly based in sunny Queensland ☀️ with seven beautiful Brisbane locations: Newstead, Camp Hill, South Bank, Brisbane City, Everton Park, Westfield Carindale & West Village.

⏰ What times are you open?

All our cafés are open 7 days a week 🙌. For current hours—including public holidays—use the button below.

🔗 View current trading hours

🍽️ Can I make a booking?

Yes! We take bookings at our table service cafés (Newstead & Hawthorne). Reserve your spot below 😊

📅 Make a booking

📞 I tried calling but no one answered

Our stores get super busy & loud 🎉—sometimes phones are tricky. For the fastest response, email us at support@nodo.com.au 📧

🎁 Do you sell gift cards?

Absolutely! Nodo gift cards (aka yummy money) are available in-store and online. Want it fast? Choose an instant e‑gift card 💌

🎁 Get a gift card

PRE‑ORDERS
🚚 I ordered local delivery—when will it arrive?

Local deliveries run 7am–3pm on your chosen day. You’ll receive a text message 📲 once your goodies arrive (contactless delivery ✨).

⚡ Can I get immediate delivery?

We don’t offer on‑demand delivery, but you can pre‑order via the Nodo App. We’ll notify you when it’s ready so you can skip the line 🙌

📲 Pre‑order on the app

NODO AT HOME
📦 Do you ship Australia‑wide?

Yes! 🇦🇺 Everything from our SHOP ships nationwide. Freshly baked items are available for Local Delivery (5km radius of Brisbane) or Pick‑up across all seven locations.

🛒 Visit the SHOP

📬 I placed a SHOP order—when will it arrive?

Once dispatched, you’ll receive a tracking number ✉️. We ship daily with Sendle & Australia Post. Please allow 3–5 business days (delivery times vary by location).

OUR MENU
🌾 Is everything gluten free?

YES!! Everything is 100% gluten free 💪✨ Coeliac‑friendly and made with care.

🥛 Do you have dairy‑free or vegan options?

For sure! 💚 We’ve got lots of vegan & dairy‑free donuts, baked goods and menu items.

📄 View menus

🥜 Are your products nut free?

Not entirely. Many items contain nuts (or traces). If you have severe nut allergies, we recommend not consuming 😔

🍭 Do you have sugar‑free items?

Not completely sugar‑free — we use a mix of raw, refined and unrefined sugars across products.

OUR FLOUR
🌾 What flour do you use?

All goodies are made with our signature Nodo blend 💛 — brown rice flour, white rice flour and potato starch. You can buy it online or in‑store!

🛍️ Shop our flour

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