FAQ with the Nodo team


NODO FAQS

Tap a question to reveal the answer.

๐Ÿ“ Where are you located?


Weโ€™re proudly based in sunny Queensland โ˜€๏ธ with seven beautiful Brisbane locations. Tap any store below for directions.

NEWSTEAD

7am โ€“ 3pm, 7 days

Get directions โ†—

CAMP HILL

7am โ€“ 3pm, 7 days

Get directions โ†—

SOUTH BANK

7am โ€“ 3pm, 7 days

Get directions โ†—

CBD

7am โ€“ 3pm, Monโ€“Fri

Get directions โ†—

WEST VILLAGE

7am โ€“ 5pm, 7 days

Get directions โ†—

EVERTON PARK

7am โ€“ 3pm, 7 days

Get directions โ†—
๐Ÿ“… Can I make a booking?


Yes. We take bookings at our table service cafรฉ in Newstead. All other cafรฉs are walk in only.

๐Ÿ“ž I tried calling but no one answered


Our stores are usually buzzing, so a ringing phone can sometimes be easy to miss ๐Ÿ’› The best way to reach us is by email and weโ€™ll get back to you as soon as we can. Weโ€™d love to hear from you at support@nodo.com.au.

๐ŸŽ Do you sell gift cards?


Great news. All Nodo gift cards are now digital โœจ which means instant delivery, no plastic waste, and no chance of losing them down the back of the sofa. They can be used in store across all our locations, and you can check your balance online any time too.

๐Ÿ’ณ Can I use gift cards online?


Nodo gift cards are digital and super easy to keep track of. If youโ€™d like to check how and where yours can be redeemed, use the balance link above for the latest details linked to your card.

๐ŸŒพ Are all your locations coeliac friendly?


Yes. Everything at Nodo is 100% gluten free and made with care, which is why so many coeliac customers love visiting us.

๐Ÿšš Can I order for delivery or pick up?


Absolutely. We offer a couple of easy ways to get your Nodo fix.

Nodo Now is perfect if you need it today. You can order in stock items for immediate delivery straight to your door via the Nodo web app, or pickup at any location!

Pre order delivery is ideal if youโ€™d like to plan ahead. Weโ€™ll prepare everything fresh for your chosen time, and once your order leaves the store youโ€™ll receive a tracking link via Uber our delivery partner so you can follow it to your door. After that point, delivery updates are best checked through the tracking link.

๐Ÿฉ Can I pre order donuts or cakes for pick up?


Of course!. The easiest way is to head to our ordering page, choose your location, and place your order ahead of time for collection.

๐ŸŽ‰ Do you cater for parties or events?


For larger orders, celebrations, and special events, the best place to start is by getting in touch with us directly so we can point you in the right direction.

๐Ÿ“ Sweet Circle is our deliciously different loyalty program, a little love back for the people who love Nodo most.

๐Ÿ“ What is Sweet Circle and what are the perks?

Sweet Circle is Nodo's very own loyalty program and our little way of saying thanks for loving Nodo. Members can earn donut dollars on all eligible purchases across our store based ordering platforms, then redeem them on future visits. Currently the Sweet Circle is not available for our shipped Nodo at Home items, but we are working in this very soon! You also get $5 for joining, plus a free donut to celebrate on your Birthday!

โ˜• What can I earn points on?


You can now earn donut dollars on the entire in store nodo range! Earn 1 point for every dollar spent.ย 

๐Ÿ’ซ How do I join Sweet Circle?


Itโ€™s easy to join. Our team can help you sign up in store, or you can join through the Nodo app and start collecting donut dollars from there. If you'd like to join online, follow the link below to our web app.ย 

๐Ÿ“ฑ Do I need the app to earn points?


You donโ€™t always need the app, but you do need to make sure youโ€™re checked in with our team to your Sweet Circle account when ordering in store. Once youโ€™re linked to your purchase, your eligible points will be added automatically.

๐Ÿ›๏ธ Can I use Sweet Circle in store and online?


Yes. Sweet Circle works across our ordering platforms, so you can keep collecting donut dollars in all the right places.

๐ŸŽŠ How do I redeem my rewards?


Once youโ€™ve earned enough donut dollars, available rewards will show for redemption in your app or web app. You can choose to use them straight away or save them for later. Our team in store can always help you with how many points you have too!

โณ Do Sweet Circle rewards expire?


Never! Nodo for life.ย 

โž• Can points be added after I pay?


The best way to make sure you receive your donut dollars is to be checked in before the transaction is finished. If you miss it, our team may be able to help, but we always recommend checking in first so nothing gets missed - if you believe your points have been missed please email sweetcircle@nodo.com.auย 

๐Ÿฐ How do I check my rewards balance?


You can view your rewards and available redemptions through your Sweet Circle account on our app or the web app

๐Ÿ“ฆ Do you ship Australia wide?


Yes. Everything from our Nodo at Home Shop ships nationwide. Freshly baked items however are only available for local delivery or pick up across our cafรฉ locations - fresh is best.

๐Ÿ“ฌ I placed a Nodo at Home order. When will it arrive?


Once your order is dispatched, youโ€™ll receive a tracking number by email. We ship daily with Australia Post, so please allow 3 to 5 business days depending on your location. Your tracking link will always have the most up to date info on where your goodies are.

๐ŸŒพ Is everything gluten free?


Yes. Everything is 100% gluten free, coeliac friendly, and made with care.

๐Ÿฅ› Do you have dairy free or vegan options?


For sure. Weโ€™ve got lots of vegan and dairy free donuts, baked goods, and menu items.

๐Ÿฅœ Are your products nut free?


Not entirely. Many items contain nuts or traces. If you have a severe nut allergy, we recommend not consuming our products. Please email support@nodo.com.au if you have further questions regarding allergies, or see our app for up to date allergens.ย 

๐Ÿญ Do you have sugar free items?


All our baked goods do contain sugar in some form. We use a mix of raw, refined, and unrefined sugars across our products.

๐ŸŒผ What flour do you use?


All our goodies are made with our signature Nodo blend of brown rice flour, white rice flour, and potato starch. Our flour was created by our founder Kate in her very own home test kitchen over 10 years ago and has been the backbone of the entire Nodo offering ever since. You can find it online or in store, or at our stockists around South East Queensland.ย 

Still have questions? Weโ€™d love to hear from you at support@nodo.com.au.

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